Once the order has been received, please at first check the package and all items carefully. If there is something wrong, we always would like to handle it with a professional manner to make our customers astisfied with their purchase from us.
- All items you want to return and get refund must contact us by email directly. Email address: firstname.lastname@example.org
- Items in your order we have already made shipment will be made refund after we receive the items from you.
- For original payment account refund, please allow 7-14 working days for the refund to appear in your credit card account.
- For more information of the refund, please contact your card issuing company to get more details afterwards.
We are happy to address any concerns you may have regarding receiving a defective item, broken item, item not as described or ordered.
If you meet any of the above situation, please contact us ASAP. You need to provide us the videos or pictures that straightly to the point and show the problem clearly. After our verification, we will arrange the exchange for you.